OUR 30-DAY RETURN POLICY

Our goal is your complete satisfaction. If you are not entirely happy with your purchase, we are here to help. This policy outlines our procedures regarding returns, refunds, and exchanges for orders placed on beistravel-us.com.

1. RETURN WINDOW
   We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
2. RETURN ELIGIBILITY
   To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
• You must possess the receipt, order number, or proof of purchase.

3. HOW TO INITIATE A RETURN
   To start a return, please follow these steps:
4. Contact our customer support team at puepyxxqkp@iubridge.com with your Order Number and a reason for the return.
5. If your return request is approved, we will provide you with instructions on how and where to send your package.
6. Items sent back to us without first requesting a return will not be accepted.
7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
   Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange a free replacement or full refund.
8. RETURN SHIPPING COSTS & FEES
   Unless the product is defective, damaged, or sent in error by our warehouse:

• Customers are responsible for paying their own return shipping costs.
• Shipping fees are non-refundable.
• We do NOT charge any restocking fees.

6. REFUND PROCESS
   Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days.